THANK YOU…How many times do you hear it in a day? How many times do you say it in a day? If I consciously counted, I am sure there are at least dozen on each side of the Thank You.
However, I have difficulty remembering any that actually made an impact. Most could be categorized in the humdrum automatic social politeness. Rarely does the Thank You leave a lasting impression. Our Thank You’s can quickly become hollow in meaning, but they don’t have to be.
A thoughtful Thank You can create an opportunity for someone to not just be acknowledged, but truly seen. Whether it’s family, colleagues or customers, people want to know they matter, they make a difference in the world. Let the people in your life know they matter to you, they have an impact on your life.
Just after Superstorm Sandy, I had the pleasure of meeting Terry, a utility worker from California restoring power to a Queens neighborhood. Even after six days of exhausting work clearing trees and repairing power lines, he was proud to serve his country in desperate need of rebuilding. He was willing to put his life on hold for weeks to bring light to a community living in darkness. As a native Californian, I was so grateful for his generosity and sacrifice. As I thanked Terry, he quietly smiled – while probably not used to hearing gratitude in that way, it was apparent he was touched by my words and being seen for being a True Man of Service.
Here are a few tips to turn your Thank You from automatic to awesome:
Make it Personal– I find myself saying Thank You more as an automatic response than an actual Thank You. Whether it’s the clerk at the grocery store or the person holding the door open, a personal Thank You with eye contact and a smile interrupts the automatic and allows it to actually be heard as a message of gratitude rather than a required politeness. If you really want to interrupt the automaticity of thanks, you can use a sales clerk’s name (from their nametag). It often gets an extra smile.
Sprinkle in Specificity – This is a great strategy for the workplace. A simple Thank You is appreciated with colleagues; it is even more appreciated when there are some specifics attached to it. Adding some details with what they specifically did creates an environment that shows that you truly see them, their hard work and their contribution to the company. Thank You with specificity builds loyalty and encourages people to work even harder.
Top it off with Heart – A heartfelt Thank You is an amazing gift to give someone. Those are the ones I remember, the ones that remind me that I am making a difference in the lives of others. With Thanksgiving days away, a great way to thank your friends and loved ones is to acknowledge them for not just what they do for you, but how their actions have impacted your life. Share with them how they have made a difference in your life. I know this may be outside of your comfort zone and could even be a bit awkward, but the benefits can far outlast the awkward moment.
With Thanksgiving around the corner…Who can you thank in your life? Whether it’s a stranger, like Terry, or a loved one, I encourage you to acknowledge them with a personal, specific and heart-filled Thank You.